Case Study: How The World’s Largest Shopping Mall Handled 97% of Customer Queries Successfully with an AI-Powered Chatbot, Asma
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The only places that offered in-mall guidance were via some touch-screen directories and information desks, which did not always meet the needs of customers. Several isolated systems provided mall services such as promotional information, coupons, membership points, parking, payment and so.
NLP and integration capabilities of Sirius designed the bot to understand the intent of users from their ques-tions as well as the transactional entities like store name/category/tags.Interactive card and card buttons provided by Sirius offer a great user experience with real-time informa-tion with the help of API integrations
