Orders wait in inboxes
Purchase orders and booking requests arrive by email, PDF, WhatsApp and portals. Someone rekeys each one, often without checking price, credit or stock first, and errors surface later as disputes.
Order to cash that runs itself. With humans in control.
Zebo runs the revenue side end to end: enquiries, orders and bookings, invoicing, collections, disputes, cash reconciliation and order-to-cash analytics. AI agents talk to customers by chat, email and voice, follow up until they’re paid and post the result to your ERP, so your team steps in only when a decision is needed.
- 60 → 10 collectors
- Live in real estate and hospitality
- Chat, email & voice AI Conversations
Order-to-cash control centerAll entities
Orders in progress214
Due this month48.2M
In dispute37
Customer journeySegment view ▾
Enquire
Order
Invoice
Collect
Reconcile
SO-5521Price and credit checked, order createdConfirmed
CUST-1182AI call, promise for 25 OctPromised
CUST-1190Disputes service chargeTo service
BKG-3321Tour operator PO bookedInvoiced
PMT-8812Transfer matched to 3 invoicesReconciled
Works with your systems
SalesforceDynamics 365OracleSAPOPERA PMSBank feeds & payment links
The problem
Revenue leaks long before an invoice is late.
Orders wait in inboxes, invoices go out with the wrong price, disputes sit unanswered and payments arrive without a reference. Most tools fix one step. The cost sits in the handoffs between them.
Every channel is a silo
Enquiries, orders, invoices and payments live in different systems and inboxes, so nobody sees the whole customer, and someone reconciles by hand.
Cash chased by people
Collectors call from ageing reports with no view of the contract or open complaints. A disputed line sits in an inbox for weeks while reminders keep going out, and trust drops.
The Zebo agent
One connected workflow. From first order to cash collected.
Zebo does the repeatable work inside your credit and customer policies, talks to customers in the right tone on the right channel, and routes every exception to the person who can resolve it.
01 / ENQUIRE & QUOTE
Answer every enquiry, on every channel
Enquiries from email, web, WhatsApp, corporates, tour operators and OTAs are answered in minutes, with availability, prices and quotes drawn from your systems.
02 / ORDER
Process every order right the first time
Orders arrive by email, PDF, portal, WhatsApp or EDI. Zebo checks each against the price list or contract, the customer’s credit limit and stock, creates the sales order or booking in your ERP and confirms it to the customer. Orders that break a rule go to the right person with the reason attached.
03 / INVOICE
Invoice and inform, on time
Generate and send invoices, statements and payment-plan schedules, including e-invoices, with payment links and a portal where customers see exactly what they owe.
04 / COLLECT
Collect with AI Conversations
Score every account before the due date, then remind, call and follow up by segment through chat, email and voice. Promises to pay are recorded and verified, and broken promises escalate automatically.
05 / RESOLVE DISPUTES
Route every dispute. Resolve it once.
Disputes, deductions and short payments go to sales, service, legal or credit with the full history attached, and reminders pause on disputed lines, so they’re resolved once, not chased forever.
06 / RECONCILE & ALLOCATE
Match the money, post it to the ERP
Bank transfers, cards, cheques and OTA payouts are matched to invoices, instalments or bookings, even when one payment covers many invoices or arrives without a reference. Around 90% match automatically. Partial payments, deductions, commissions and bank charges are allocated by your rules; the rest follow the same exception process, with the likely match suggested.
07 / ORDER-TO-CASH ANALYTICS
See the whole revenue cycle, not just the ageing report
One view from order to cash, built from the same records Zebo works on. Available on selected plans, in Power BI and inside Zebo, and queryable from AI assistants through Zebo’s MCP server.
- Order-to-cash cycle time and order exceptions
- DSO, ageing and cash forecast
- Promise-keeping rates and collector productivity
- Dispute and deduction causes, and where they start
- Unapplied cash and OTA commission leakage
AI Conversations
Talks to customers. Acts in your systems.
Zebo knows the contract, the price list, the credit position, the open invoices and any complaint before it replies or reaches out. It speaks in the tone you set for each segment, hands sensitive cases to a person, and writes every outcome back to your CRM and ERP.
EmailWhatsAppSMSWeb chatVoice callsCustomer portal
Customer · WhatsAppPlease send 40 cartons of SKU 1180 and 25 of SKU 2214 to our Al Quoz store. PO 7731 attached.
ZeboThanks, Ahmed. PO 7731 is at your contract prices and within your credit limit, and both items are in stock. Sales order SO-5521 is created for delivery on Thursday. Shall I send the confirmation to your usual email?
CustomerYes please.
Logged: sales order created in ERP · price, credit and stock checked · confirmation emailed · invoice raised on delivery
Zebo · voice callGood morning, Mr Khan. Your third instalment for Unit 1204 of AED 85,000 was due on 15 October. Would you like me to send a payment link?
CustomerI’ll transfer it on the 25th, after my salary comes in.
ZeboThank you. I’ve noted your promise to pay AED 85,000 on 25 October and will send a confirmation by WhatsApp now.
Logged: promise to pay recorded in CRM · reminder scheduled for 24 Oct · collector notified only if missed
Two solution families
Revenue operations. Intelligent collections.
Revenue operations runs orders, bookings, invoicing and reconciliation. Intelligent collections runs payment plans, reminders and recovery. Each comes with the journeys, rules and integrations its industry needs, so you start from a working model, not a blank workflow. AI Conversations by chat, email and voice run inside both.
Revenue operations · Hospitality
Zero back office for B2B and OTA revenue.
- Bookings and POs from corporates, tour operators and governments
- Invoicing and statements on top of OPERA
- Booking.com and OTA reconciliation and commission allocation
- Receipts matched and allocated across properties
Live with hotel groups in the UAE
Revenue operations · Distribution & trading
Order to cash for dealers and distributors.
- Orders by email, PDF, portal or WhatsApp, checked for price, credit and stock
- Sales orders created in the ERP and confirmed to the customer
- Deductions and short payments routed to sales
- Cash matched across many small invoices
Available for distribution and trading businesses
Intelligent collections · Real estate: Collections, Sales & Service
Instalments before handover. Service charges after.
- Date-based payment-plan instalments for off-plan buyers
- Service-charge collections after handover
- Context from contracts, snags and complaints before every call
- Receipts reconciled to units and instalments in the ERP
60 → 10 collectors at a leading GCC master developer
Intelligent collections · Banking & finance
Early, respectful collections at scale.
- Early-warning scoring before a missed payment
- Reminders and calls within banking conduct rules
- Restructuring requests routed to credit officers
- Private deployment available on engagement
Available for retail and SME lending portfolios
Results
Faster orders. Faster cash. Happier customers.
60 → 10
Collectors needed
At a leading GCC master developer, after Zebo took over reminders, calls, promise-to-pay tracking and reconciliation. The team now works only disputes and key accounts.
58% less
Contact-center traffic
Through AI Conversations handling routine customer questions across chat, email and voice, at around 100,000 conversations a month.
Every
Promise tracked
Each promise to pay is recorded, reminded and verified, and broken promises escalate automatically.
One view
Of every receivable
Instalments, service charges, bookings and invoices across entities, projects and properties.
~90%
Receipts matched automatically
Transfers, cheques and OTA payouts matched and allocated, with only true exceptions sent to finance.
90%+
Less manual order entry
Orders and bookings are read from email, PDF, WhatsApp and portals, checked against price, credit and stock, and created in your ERP without rekeying.
Minutes, not hours
From order received to order confirmed
Orders that pass the checks are created and confirmed straight away; only exceptions wait for a person.
See these results on your own accounts.
Book a 30-minute demo and we’ll run a sample of your orders and receivables through Zebo.
Going live
Put the agent to work, with your team in control.
Most teams go live in 6 to 8 weeks, depending on the use cases. Each part, such as orders, collections or reconciliation, can also go live on its own, and sooner. Start with one process for one business unit, then add the next stage.
See it on your data
In a 30-minute demo, we run a sample of your orders, accounts, payment plans and channels through Zebo.
Connect
Zebo loads customers, contracts, price lists, orders and invoices from your CRM and ERP, and connects to your channels and bank feeds.
Set the rules and go live
You set segments, tone, contact rules, payment-plan options and escalation paths. The agent works the accounts; your team works the exceptions.
Scale
Add entities, projects and properties, then the next stage of the cycle: orders, collections, reconciliation or order-to-cash analytics.
Why Zebo
Built around your customers, with AI doing the work from order to cash.
Context before every contact
The agent sees the contract, payment history, open disputes and complaints before it reaches out. That’s the difference between a reminder and a resolution.
It talks, then it acts
Conversations end in action: an order created, a promise logged, a dispute routed, a payment link sent, a receipt matched and posted, not just a call made.
Your rules, your tone
You set who is contacted, when, how and in what tone. Key accounts and sensitive cases always go to a person.
One platform from order to cash
Orders, bookings, invoices, collections, disputes and reconciliation share one customer view, one audit trail and one cash forecast.
Frequently asked questions
Questions finance and customer teams ask.
About Zebo
What is Zebo?
Zebo is an AI agent that runs the revenue side of the business from first order to cash collected. It answers enquiries, processes orders and bookings, sends invoices and statements, collects payments by chat, email and voice, resolves disputes and reconciles receipts in your ERP. Order-to-cash analytics and an MCP server for AI assistants are available with it. Your team handles only the exceptions and decisions.
How is Zebo different from a collections dialler or a chatbot?
A dialler makes calls and a chatbot answers questions. Zebo works the whole receivable: it knows the contract, payment plan, invoices and open disputes before it contacts anyone, records promises to pay, verifies what was agreed, routes disputes to the right team and matches the payment when it arrives.
Orders, invoicing and collections
Which channels does Zebo use?
Email, WhatsApp, SMS, web chat and voice calls through AI Conversations, plus customer portals and payment links. Each customer is reached on the channel and in the tone set for their segment.
Does Zebo speak Arabic?
Yes. Zebo holds voice and chat conversations in Arabic and English, and each customer can be contacted in their preferred language.
Reconciliation and analytics
Systems and fit
Which systems does Zebo integrate with?
CRMs and ERPs such as Salesforce, Microsoft Dynamics 365, Oracle and SAP, property management systems such as OPERA, bank feeds and payment providers, and OTA and channel-manager reports.
Getting started
How long does Zebo take to go live?
Most teams go live in 6 to 8 weeks, depending on the use cases. Each part, such as orders, collections or reconciliation, can go live on its own and sooner, so many teams start with one process for one business unit and then add the next stage.
How is Zebo priced?
Zebo is priced by transaction volume, so cost grows with use rather than with the number of users. We scope it against your volumes, entities and systems in a short call.
See Zebo in action
See the Zebo agent work your order to cash.
Book a 30-minute demo. We’ll run a sample of your orders and accounts through Zebo, from order to reconciled payment, and show where your team steps in.
Talk to an expert
