Amidst the AI-driven retail landscape, luxury brands are swiftly embracing personalized digital solutions, to render best-in-class customer experience. Chatbots for shopping have become a new norm for any brand that serves their customer online via e-commerce. As the demand for luxury goods skyrockets, brands are actively seeking unique ways to set themselves apart. McKinsey’s insights … Continue reading Luxury Chatbots for Shopping: A Guide For 2023 [With 5 Real-World Examples]