How Conversational AI is Reinventing Human Resource Operations Today

Now prioritize business and the people, together.

Over the last couple of years, advances in Conversational AI technologies have transformed workflows across many business processes, including the HR department. Employees can now reach out to virtual assistants -HR Bots – for any queries ranging from ranging from leave requests, appraisal status, to medical insurance payroll and so on. This is leaving HR professionals with more productive time so they can focus on becoming a strategic business partner, brand builder, catalyst in change management and take on a more transformational role.

Key applications of AI powered chatbot in Human Resources

1. Recruitment: Hiring in thousands brings scale issues for HR. A conversational AI chatbot can help in the screening process by getting prospective employees’ information directly from the website. This helps an organization build relationships with candidates even before they submit an application. With an AI powered bot, candidates can directly interact with the virtual hiring assistant, enabling them to easily find the job they are looking for, schedule an interview, and receive automatic updates without any recruiter intervention. 2. Leave Management: Leave management systems help HR keep track of employee leaves or PTOs to process payroll without a hitch. Its AI powered chatbot can help enhance employee experience that answers employee leave related queries and enables them to apply/cancel leaves, display their leave status and balance instantly. 3. Benefits and Compensation: Guide employees through the often confusing employee benefits and compensation policies in just a matter of seconds. Over 50% of HR queries regarding  insurance provider, health claim and retirement benefits can now quickly be resolved with a chatbot. 4. Visa and Permits: Companies with multiple offices overseas with a centralized HR department can provide a more transparent VISA and permits tracking system. Instead of employees reaching out to HR for regular updates on VISA or document related queries, AI powered chatbots can provide answers to these queries instantly. 5. FAQs on Company Policy: Having a dedicated HR support centre to help seasonal employees access relevant HR information can be a thing of past. Chatbots can serve as a mobile HR assistant that helps employees get answers to FAQs such as internet policy, workplace, social media and so on. 6. Performance Management: More than 58% of HR leaders say that the traditional review process is outdated and ineffective. Chatbots allow for the instant exchange of feedback and performance insights that allow employees to add/view/delete goals, approve goal, provide ratings, thereby helping avoid any unnecessary delay. 7. Compensation Related Questions: Employees spend hours each month searching for basic company-related information (vacation days, health benefits, payroll, payslip inquiries). HR bots can quickly get employees the answers they are looking for, saving them time for more productive tasks.  8. Employee Training: Employee training using AI powered chatbot is very effective since it involves more interactive participation by employees rather than sitting through a standard training video or watching a PowerPoint presentation. HR chatbots can help improve engagement levels and help learners navigate modules with a structured and layered approach. Nearly 75% of those who used a chatbot followed through on their post-training commitments, which is significantly higher than the 55% of those who did not use a chatbot. 9. Timesheet Management: AI powered chatbots maintain an accurate record of clock ins and outs to give you beautifully detailed timesheets in your phone. 10. Employee Directory – The HR chatbot stores all employee information in one central location. Quick access to the employee directory anytime, anywhere lets an employee quickly find another employee, improve collaboration and get work done fast.

Benefits of conversational AI in HR

A fully functional omnichannel and domain trained virtual assistant can automate repetitive, low-productivity HR tasks. It can be trained to respond to employee queries with striking human-like accuracy. From something as simple as enquiring about your leave balance to processing an international travel request, a HR chatbot can be a personal assistant to all your employees. Omnichannel- It can be easily deployed on-premise or cloud and channels where your employees are. Scalable and Secure – It can be customized to add more use cases based on what your enterprise requirement. With the help of an AI powered chatbot in HR, there has been a significant improvement in employee engagement, 25% reduction in average response time and a 30% reduction in call volume. If virtual assistants could totally transform your customer support process, imagine the wonders they would do to your company internally. Chatbots are very beneficial to both the company as well as the employees. 24/7 customer service – Your employees do not need to be worried about working hours or wait until Monday, the next working day or so on. A chatbot is available to answer any of their questions 24 hours a day, including weekends. Cost reduction – Saves time and resources on drudge-intensive, low-productivity, administrative grunt work. Improved productivity –Saves time and resources on drudge-intensive, low-productivity, administrative grunt to make room for more transformational and productive activities that require their deep expertise and skills. Enhanced communication – Breaks information silos and makes internal communication more effective and seamless. Improved employee experience – Offers seamless and personalized employee experiences by designing personalized assistance throughout the employee lifecycle. HR chatbots can usually be deployed on their own native app or on other convenient platforms, like Slack, Workplace from Facebook, Skype for Business, or as a browser extension.

Key takeaways

In an effort to streamline HR processes and provide greater employee satisfaction, Data Semantics has launched Sirius – a state–of–the–art AI & NLP technologies. Sirius can understand the importance of each ‘value-added services’ in an HR department and automates the mundane communication tasks of an HR manager. The result is reduction in the response time of the HR department and the overall operational cost with the resources saved and employee satisfaction.