In the age of smartphones, messaging apps are the most widely used apps globally.
4.1 Billion users are on messaging apps
6 of the Top 10 most used apps are in fact messaging apps
This intertwining of chatbots and messaging platforms has completely transformed the way businesses interact and engage with their customers.
This beautiful infographic explains how chatbots have become a large part of a typical customer’s life and leaves a food for thought – should we re-strategize our IT landscape?
